Co.Ltd guu-watanabe

bag craftsman Shoichi the of shop

Customer Service

Ordering
Sample pictures shown on our web page may differ from the actual merchandises.
What are your accepted payment methods?
All prices listed on our website are in JPY Yen.
We accept PayPal.
For more information on a PayPal account, visit their website.

To place your order using PayPal, just place items in your shopping cart, this will direct you to the PayPal website. Enter your PayPal login e-mail address and password and hit continue. Follow the instructions on the PayPal website to process your payment. Once you confirm and process the final payment on the PayPal website, you will be redirected back to Co.Ltd guu-watanabe website, and you will receive PayPal’s e-mail.
Please note: If you want to cancel your order, let us know that you used PayPal via e-mail.ask@guu-watanabe.com

How long will it be before I recieve my order?

ship to domestic item in stock: within 3-4business day, out of stock: 14business day.We use Yamato Tranceport Co,.Ltd

ship to international item in stock: within 10 business day, out of stock : 24business day. We use Japan Postal Service EMS
.

Shipping

Domestic
when the amount is \20000 less is below.

Item price\20000 over is free.

International

zone1 Asia
zone2 North America ,Middle America,Oceania,The Middle and Near East
zone3 Europe
zone4 Africa,South America

Please note that you may need to pay additional import fees, taxes, brokerage fees, and handling fees to receive your order. These additional fees are not controlled by Co.Ltd.guu-watanabe. Also, you might be contacted by your local customs office concerning payment of customs fees, or to receive final delivery of your order. Customs processing of your shipment might cause delays in the delivery of your package. Please make sure you are familiar with your country’s customs process and fee structure before you order ? so you know what to expect.

What’s your return policy?
You may return a product for refund or exchange within 7 days from delivery of your order. (The order shipment date and notification are provided to you by e-mail) All returns must have a Return EMS item Number . You may get this by emailing us at ask
ask@guu-watanabe.com.

After receiving authorization, write the EMS item Number in a visible place on the outside of the returning package. Co. Ltd. guu-watanabe does not accept return packages without a EMS item Number on the package.

Please enclose a copy of your original invoice when returning , and send via prepaid shipping to:

Co.Ltd guu-watanabe
3-33-1Kichijojiminamicho
Musashino-shi
Tokyo 180-0003
JAPAN
Phone +81-422-40-9044

No returns accepted after 7 days.
Products must be in new without wear.
No canceled orders are allowed on made to order items.

If you ordered the wrong item, or simply changed your mind,
we will refund you for your purchase (minus the shipping cost), provided the returned item are received back in their original packaging, along with all accessories, provided your purchase is in new without wear. When your return is received, you will be issued a refund to your paypal account. Shipping(each charge) and handling charge(\500) is not Refundable.

Damaged Goods during delivering

Please inspect all orders immediately upon receiving them to check for any damage. If there is any damage to any of the products in your order, please contact the delivering carrier at once. Keep the shipping carton and all packaging material. Co.Ltd guu-watanabe cannot initiate the claim with the Postal Service. Once you have a claim number, please get a EMS item Number .

What’s your cancellation policy?
You have the ability to cancel your own order, as long as it hasn’t been sent to our shop for processing. To cancel your order, let us know via e-mail. ask@guu-watanabe.com

The display based on Japanese Specific Commercial Law

Merchant name: Co.Ltd guu-watanabe
Representative: Watanabe Shoichi
Telephone number: +81-422-40-9044
Fax Number: +81-422-71-0471
Selling prices: Indicated individually on the goods
Return policy: Basically no return or exchange, but defective commodities without marking can be exchanged with nondefectives
Return / exchange period: Please inform us within three days from the delivery of your order and unused.
Fees other than commodity prices: Shipping and handling fees,and custom duty.
Available payment methods: Paypal
Time to delivery: After receiving payment

Please feel free contact, customer service Watanabe Tomoko all comments welcomed.

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